Information we collect
We collect the following types of personal information when you use our WhatsApp Business application:
- Contact information, such as your name, phone number, and email address
- Messages and other content you send through our application
- Usage information, such as the date and time of your messages, and the duration of your session
We may also collect certain technical information, such as your IP address, device type, and operating system, when you use our application.
Use of your personal information
We use your personal information to:
- Provide and improve our WhatsApp Business application
- Respond to your inquiries and provide customer support
- Communicate with you about our services, including updates and promotions
- Comply with applicable laws and regulations
We may also use your personal information for other purposes with your consent or as permitted by law.
Disclosure of your personal information
We may disclose your personal information to third parties in the following circumstances:
- With your consent
- To comply with applicable laws and regulations
- To enforce our terms of service or other agreements with you
- To protect our rights, property, or safety, or the rights, property, or safety of others
- In connection with a business transaction, such as a merger or acquisition, involving Sapiens Technologies Sdn Bhd
We may also share your personal information with our service providers who perform services on our behalf, such as hosting, payment processing, and customer support.
Protection of your personal information
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, and destruction. However, no security measures can provide absolute protection, and we cannot guarantee the security of your personal information.
Retention of your personal information
We retain your personal information for as long as necessary to provide our services and fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
You have the right to access and request correction or deletion of your personal information, and to object to or restrict the processing of your personal information, subject to applicable laws and regulations.